Remote Maintenance and Monitoring Solutions for Servers and Desktops
For a flat monthly fee, IT TECH SOLUTIONS will monitor the health and status of a client’s desktops and servers using our remote sensing technology. We will look for problems as they occur and intervene by performing preventative solutions before the issues can affect your company’s operations. Think of it as the equivalent of having a built-in mechanic to resolve the “Engine Warning Light” in your car before the light even has the chance to come on. By being proactive, we are able to minimize the impact any potential problems may have on your organization.
What these managed services include:
Performance, Availability & Predictive Failure Monitoring – IT TECH SOLUTIONS will track the availability and performance of critical networking components, including designated servers, and managed networking gear (e.g. routers, firewalls, managed switches, etc.). The monitoring system will provide the IT TECH SOLUTIONS Help Desk with real time data and will also allow for the periodic production of reports which will be made available to the Client.
Patch Monitoring & Management – IT TECH SOLUTIONS will monitor the operating system patch levels of known systems that run approved operating systems and are connected to the network. This system also allows IT TECH SOLUTIONS to deploy patches utilizing strategic timing based on best practices. IT TECH SOLUTIONS is also able to monitor and manage patch levels of Microsoft Office applications, and certain critical Microsoft back office server based applications such as Exchange and SQL Server.
Virus Definition Monitoring & Management – IT TECH SOLUTIONS monitors antivirus definition levels of all known systems. Our system is compatible with most major antivirus software vendors (i.e. Symantec/Norton, McAfee, and Trend Micro).
On-Site IT Solutions
IT TECH SOLUTIONS technicians visit your facilities and perform necessary repairs, upgrades and ongoing maintenance.
For clients under a managed IT services plan, these visits covered within the scope of the plan are handled on a no-charge basis.
For clients not under a managed IT Service plan, visits are handled on an hourly time & materials basis.
On-Site Support may include:
- Resolution of server and desktop issues
- Installation of peripherals such as printers, scanners
- Network assistance with firewalls, routers, and switches
- Troubleshooting and virus/malware removal
- New installations, upgrades or relocations
Network Infrastructure and Security Solutions
The network is the backbone of any company’s computer system and IT TECH SOLUTIONS can help the business owner develop a system that is reliable, secure and cost-effective.
Threats to a company’s computer systems in the form of viruses, phishing and hacking attempts change daily and it is impossible for the business owner to keep up to date on the latest technology changes required to thwart attackers. IT TECH SOLUTIONS can help with technological solutions that will provide maximum security and reliability while being cost effective.
IT TECH SOLUTIONS can assist the business owner in troubleshooting networks that are slow, allowing data to be transmitted quickly and with minimal issues. Less time waiting for data or downloads results in higher productivity for your employees and more efficiency for your organization.
Disaster and Recovery Solutions
Data is the lifeblood of a business and once lost or corrupted, can severely impact a business’ operations resulting in downtime, lost revenue and dissatisfied clients.
All critical systems and data should have a method in-place for allowing quick recovery and restoration of deleted or damaged files including all operating systems. Having an efficient and reliable backup system in-place can mean the difference between a few hours of lost service or days struggling to reconstruct corrupted systems and data.
IT TECH SOLUTIONS offers affordable, practical backup solutions that will protect the business owner’s investment and provide peace of mind. Our solutions are layered and scalable, from basic on-site backups, to offsite recovery solutions. Additionally, IT TECH SOLUTIONS can provide options for the business owner to continue operating his business from a remote location should his offices be closed due to loss of power, fire or natural disasters such as hurricanes.
Consulting Services and Other Solutions
IT TECH SOLUTIONS can assist the business owner with the various facets of IT issues. We provide reliable and cost-effective solutions for a wide array of technical challenges. Some of these additional services include:
New Installations and Upgrades: IT TECH SOLUTIONS can assist the client in the selection of new equipment and software, their installation setup and test. We can reduce the frustrations and headaches of a new system by eliminating the guesswork.
Risk Assessments and Compliance: IT TECH SOLUTIONS can perform risk assessments and compliance with local, state and federal regulations. These requirements may include certifications such as HIPAA or Texas State Banking Regulations.
Office Relocations: IT TECH SOLUTIONS can relieve the burden of an office move by managing the IT side of your relocation. IT TECH SOLUTIONS will perform the IT system’s disassembly, re-installation and setup dramatically reducing your office staff’s downtime.
Budgeting and Planning Consulting: IT TECH SOLUTIONS can provide you with technical expertise in the development of future system designs and the procurement of new equipment and software.
Data Storage: IT TECH SOLUTIONS has a portfolio of storage solutions for maintaining data safe and reliable. These systems can store large volumes of data such as customer files and records to allow compliance with customers’ archival storage and audit requirements.